Privacy notice

Privacy and Security




  1. DOIT LED & SOLAR Privacy and Security Statement 3
  2. About this Policy. 3
  3. Information We Collect 3
  4. How Information is Collected. 4
  5. How We Use Information. 5
  6. Information Sharing. 6
  7. Your Privacy Preferences. 7
  8. Accessing and Correcting Personal Information. 7
  9. Security. 8
  10. Links. 8
  11. Contact Us. 8
  12. Changes to this Privacy and Security Statement 9




  1. DOIT LED & SOLAR Privacy and Security Statement

DOIT LED & SOLAR values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how DOIT LED & SOLAR collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.


  1. About this Policy

This Privacy and Security Statement describes the privacy practices of DOIT TECHNICAL SERVICE LTD. and its subsidiaries, divisions, affiliates, brands and other DOIT LED & SOLAR companies. It applies to our interactions with our customers and visitors, including, but not limited to:


Use of our websites, including mobile websites

Visits to our stores or attendance at one of our events

Use of our applications for mobile phones, tablets or other smart devices

Phone and email communications

Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter

Viewing our online advertisements or emails

Through our authorized service providers

This Privacy and Security Statement does not apply to third-party websites accessible through our websites.


  1. Information We Collect

Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.


Payment information. When you make a purchase we collect your payment information, including information from your credit or debit card, cheque, PayPal account or gift card and authentication information, such as your signature.


Returns information. When you return a product to our stores or request a refund or exchange, you may be asked to provide your name, address, phone number and provide acceptable government-issued photo ID. We collect this information to process and track returns and to help detect and prevent fraud, make return authorization decisions and otherwise administer our loss prevention program. To learn more about our Returns Policy, click here.


Demographic information. We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.


Location information. If you use our websites, we may collect location data obtained from your IP address. We use this location data to find our nearest store to you, provide product pricing and availability at our stores near you and driving directions to our stores. If you are, we may present you with information relevant to in-store customers. If you would prefer not to provide us with your device’s location information, you can control what location information is shared in the settings menu of your device.


Employment-related information. If you apply for an employment opportunity, you may provide us with certain personal information about yourself (such as information contained in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions).


Registration information. If you register on our websites or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation in the program.


We may also capture your image with closed circuit television cameras when you visit our stores, to prevent or detect fraud and promote security.



  1. How Information is Collected

We collect information directly from you. The following are a few examples of when we collect information from you:


During website or survey registration

In connection with an online or in-store purchase or visit

If you use an online forum, submit a question or answer to our Product Q & A, provide us with comments or reviews or contact our call center

If you upload or share a photo or other digital content through one of our websites, applications, or via social media interactions on third party websites like Facebook or Twitter.

If you participate in a sweepstakes, contest, promotion, program, clinic or workshop

If you return a product or use a rebate

If you request we send you an electronic copy of your in-store receipt

If you apply or inquire about employment

In connection with your interactions with us as a registered user of our websites. For example, when you use the features of our My Account tool like Express Checkout, Address Book, My Lists, My Project Guides, etc.


We collect information from you passively. We may use tracking tools like browser cookies, flash cookies, and web beacons.


  1. How We Use Information

We use the information we collect for our business purposes, including:

Fulfilling orders, ensuring proper delivery or providing services such as an electronic copy of your receipt.

Administering your participation in a contest sweepstakes or other promotion or sending you prizes you might have won

Registering you for a particular website, a DOIT LED & SOLAR loyalty program, or extended warranty service or providing you with information regarding such programs or services

Processing a return (to learn more about our Returns Policy, click here)

Responding to a product or service review

To improve our products and services. We may use your information to make website or product and service improvements.


To look at website trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.


For security, fraud detection and loss prevention purposes. We may use your information to protect our company, our customers, or our websites. For example, we might use cameras in our stores to track store traffic or our stock or otherwise administer our loss prevention program. You may be asked to present an acceptable form of government-issued photo identification for purchases and/or returns. Acceptable forms of ID include unexpired Federal or Provincial issued Photo ID including Driver’s License, Military ID and Passports. Your ID number/ province will be collected and used for the purpose of fraud detection and making return authorization decisions. As a security measure, your ID number is electronically converted into a substitute number. This substitute number and province are the only data retained and used from the ID. We also use information collected in the course of merchandise returns to process and track returns, and to help detect and prevent fraud and otherwise administer our loss prevention program.


For our marketing. In certain circumstances, we may send you communications about special DOIT LED & SOLAR promotions or offers. For example, if you have registered on a website or entered a contest and indicated you want to receive this information or if you sign-up to receive communications in one of our stores. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting. To opt-out or manage our communications with you, follow the instructions in the Your Privacy Preferences section, below. We may use information to deliver you marketing communications (including online ads) based on your interests or online behavior. For example, if you view a product on our website, you may see ads for that product on our or third party websites and applications.


To communicate with you about your account or our relationship. We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.


For employment purposes. We may use your personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.


For social media. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and mobile applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and mobile applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.


For de-identification purposes. We may also de-identify your personal information by cleansing it of information which might reasonably allow you to be identified, and aggregate this de-identified information with the de-identified information of other persons. We use de-identified information for internal business purposes, such as marketing, customer service, and business analytics.


For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.


  1. Information Sharing

We may share your information for our business purposes and as legally required or permitted, including:


With third parties who perform services on our behalf. We share information with our Canadian Affiliates and service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your online orders, process your payments, send email and communications, and operate our call centers. Also, if you purchase installation services from DOIT LED & SOLAR, these services are not be provided by DOIT LED & SOLAR, but rather by reputable local or national service providers with which we contract to provide such services. Our affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. We might also authorize our service providers to collect information on our behalf. For further information on the manner in which our service providers process your personal information, please contact our Privacy Officer as set out under the "Contact Us" section below.


With any successor to all or part of our business. For example, if all or part of our business is sold we may transfer information we have about you in preparation for or as part of that transaction.


If we think we have to in order to comply with the law. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws.


With our business partners. For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us, as specified at the time your personal information is collected.


To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.


To protect you. We may disclose your information to our suppliers or other business partners who need to contact you about a specific product in the event of a product safety issue or recall.


At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.


  1. Your Privacy Preferences

You can change your preferences to not receive marketing communications from us by clicking here or emailing us. Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.


Registered website users can update their information at the My Account section of our website. If you are not a registered website user, you can contact us by email.


  1. Accessing and Correcting Personal Information

To the extent required or permitted by applicable law, you may access, update, correct inaccuracies in (or withdraw consent to the use of) your personal information in our records in the following ways:


As a registered user with our websites, you can access your profile information at any time by clicking on the “Sign In” button at the top of any page on the website on which you are registered.

By contacting us using the information provided below in the Contact Us section.


  1. Security

When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.


While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.


We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.


  1. Links

Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.


  1. Contact Us

If you have additional questions, or to access, update or correct inaccuracies in your personal information, you can call us at 587-525-3648, or reach us by email at


You can write to us at:


5220 99 St NW
Edmonton Alberta Canada

T6E 3N7


  1. Changes to this Privacy and Security Statement

Effective Date: January 1, 2021

Last Revision Date: May 27, 2021

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.